NHS Scotland

A human-centered service design project at the Glasgow School of Art.

Timeline

Fall 2019

Project Type

Classwork

Skills

Systems mapping

User research

Human-centered design

Service design

Tools

Sketch/AdobeXD

User personas

Whiteboarding

Reimagine processes and experiences in an NHS hospital.

I completed this quarter-long exploration while abroad at the Glasgow School of Art studying product design. This project surrounds Scotland’s National Health Service (NHS) and the experience of women seeking gynecological services. Based our user research in Kilmarnock’s Crosshouse Hospital, we were asked to utilize design thinking to map and improve the patient’s journey.

zoe@reifel.org

805.689.0014

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