NHS Scotland
A human-centered service design project at the Glasgow School of Art.
Timeline
Fall 2019
Project Type
Skills
Systems mapping
User research
Human-centered design
Service design
Tools
Sketch/AdobeXD
User personas
Whiteboarding
Reimagine processes and experiences in an NHS hospital.
I completed this quarter-long exploration while abroad at the Glasgow School of Art studying product design. This project surrounds Scotland’s National Health Service (NHS) and the experience of women seeking gynecological services. Based our user research in Kilmarnock’s Crosshouse Hospital, we were asked to utilize design thinking to map and improve the patient’s journey.